Change Analyst

Auckland Airport

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Digital Change Analyst

Intermediate role with room to grow within a Digital PMO
Competitive package, flexible work arrangements and FREE parking
Permanent Full-time position

About the role We’re looking for a motivated Digital Change Analyst who is eager to develop their skillset further. This is a fantastic opportunity to join a highly experienced team, gain hands-on exposure, and develop your career in change practice.

Working closely with a team of Digital Change Managers, you’ll play a key role in supporting the delivery of digital change initiatives across the airport, with a strong focus on learning materials, documentation, and user readiness.

This role is ideal for someone at an intermediate stage in their change career who brings a positive attitude, aptitude for learning, and ambition to grow. We need someone to support the change managers with analysis, creation of materials and delivery of communication. It will be a varied role with the chance to learn from experienced change managers and develop the skills to become a change manager. It’s a fabulous opportunity for someone with the right skills and potential.

Your key responsibilities are:

Support the Change Managers across project activities and deliverables
Plan, create, and deliver communications, engagement, and training materials 
Assess training needs and creating training plans 
Take a hands-on role in facilitation/delivery of training 
Develop and maintain learning documentation such as quick reference guides (quick cards) and user support content
Assist with stakeholder engagement and communication activities Work within a documentation-heavy environment, ensuring clarity and quality

What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our values: All In - Tātou tātou, Know How - Kōkiri Tahi and Let’s Go - Karawhiua.

To ensure your success in this role, you will need:

Experience creating clear and engaging training materials (print and digital)
Ability to analyse, plan, and facilitate workshops and training sessions
Exposure to change-related work (change, training, or communications)
Strong analytical skills, with the ability to translate data into simple, user-friendly insights
A genuine ambition to develop into a Change Manager
Ability to understand and assess people and project impacts
Excellent communication skills, with the confidence to engage stakeholders at all levels
A customer-centric mindset, with confidence to advocate for user needs
Initiative and the ability to work effectively in ambiguous environments
A purpose-led, values-driven approach to work

About us From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.

E mahi ana mātou mō Aotearoa. We are working for New Zealand.

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

Apply today

If this role sounds like you, we’d love to hear from you. Apply online now.

#WeAreAucklandAirport #aviationcareers #MakingJourneysBetter

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