Assistant Operations Manager - Manawa Bay

Auckland Airport

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Auckland Airport stands proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

About the role Due to an internal promotion, we're looking for an energetic and service-driven Assistant Operations Manager to join the team at Mānawa Bay. Working closely with the Facilities Manager and Centre Management Team, you'll play a key role in ensuring Mānawa Bay remains a welcoming, safe, clean, and vibrant destination for our retailers and visitors. With a strong focus on soft services, you'll oversee critical service delivery functions including cleaning, security, waste management, presentation standards and lead our sustainability operations. This is a highly visible, hands-on role where you'll spend time building relationships, coordinating contractors, managing service standards, resolving operational challenges and driving continuous improvement across the centre.

If you're a natural problem solver who enjoys leading through influence and takes pride in exceptional presentation standards then we'd love to hear from you.

This is a full-time, permanent onsite position working Sunday to Thursday.

Your key responsibilities are:

Supporting the day-to-day management of soft services, including cleaning, security, waste management and sustainability operations
Building strong relationships with service partners and contractors to ensure consistently high service standards
Leading site inspections, audits and quality assurance checks to ensure building compliance and standards
Championing the centre's waste management and sustainability initiatives including regular waste audits
Co-ordinating contractor activities to minimise disruption and ensure a seamless customer and retailer experience
Responding promptly to operational issues and implementing effective solutions and corrective actions
Assisting with planned maintenance programmes and contractor scheduling
Supporting tenancy fitouts alongside the Retail Delivery Manager
Overseeing car park operations, traffic flow and parking systems
Promoting a strong Health & Safety culture and ensuring contractors operate in accordance with site requirements and best practice
Identify and present opportunities to enhance service delivery, operational efficiency and the overall visitor experience

What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our values: All In - Tātou tātou, Know How - Kōkiri Tahi and Let’s Go - Karawhiua.

To ensure your success in this role, you will need:

Ideally 3+ years' experience in operations, soft services, facilities management, hospitality, retail operations, or a similar customer-focused environment
Experience managing contractors and service providers, particularly cleaning, security and waste management
A passion for delivering exceptional customer experiences and maintaining high presentation standards
Excellent communication and relationship-building skills with the ability to work confidently across all levels of stakeholders
A proactive, hands-on approach and a willingness to take ownership of issues through to resolution
Confidence using operational systems and technology with the ability to quickly learn new platforms
An understanding of Health & Safety requirements within retail, hospitality, property or facilities environments

Technical facilities experience is beneficial, but we're particularly interested in candidates with strong soft services management, contractor management, and operational coordination experience who are passionate about creating outstanding environments for customers and retailers.

Some after hours work may be required, including responding to emergencies.

About us From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.

E mahi ana mātou mō Aotearoa. We are working for New Zealand.

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

Apply today It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

If this role sounds like you, we’d love to hear from you. Apply online now.

#WeAreAucklandAirport #aviationcareers #MakingJourneysBetter

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