Duty Operations Manager

What you will be doing 

We are looking for a Duty Operations Manager to join our team here at Auckland Airport. Responsible for the effective operational leadership of our terminals, and the emergency operations centre. The Duty Operations Manager is a critical role that ensures the airport operation delivers exceptional service and maintains safety standards to all passengers, visitors and employees while they’re at Auckland Airport. 

At Auckland Airport we thrive on collaboration and by being a team player you will ensure all our guests have a seamless journey. This is a full-time permanent position, currently working on a 4 days on, 4 days off rostered pattern with variable shift start times. 

Your key responsibilities are: 

• Oversee the effective operation of the Terminals, and broader airport precinct, including emergency incidents, general operations, the Incident Control Room, and communications and monitoring functions 

• The designated Response Coordinator for the Emergency Operations Centre (EOC) when on duty, ensuring swift and effective emergency management while restoring to business as usual operations as quickly as possible 

• Maintain compliance with all regulatory requirements, with a strong focus on aerodrome licensing, Civil Aviation Regulations Part 139, and access control systems 

• Work collaboratively with stakeholders to identify and manage potential risks or disruptions to the airport ecosystem, to mitigate impacts before they materialise 

• Lead and develop Landside Operations Teams by clearly communicating our vision and strategy, fostering team engagement, and ensuring alignment with operational and strategic goals 

• Lead by example, promoting a strong health and safety culture through visible, proactive safety practices and communication 

• Role model Auckland Airport’s commitment to “People First” Health, Safety & Wellbeing approach 

What you’ll bring to the role 

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.  

To ensure your success in this role, you will need: 

• Minimum 5 years’ experience in operational, safety or other relevant senior roles in a range of industries/ sectors 

• Proven experience within high risk, safety or security-sensitive environments and organisations 

• Highly developed engagement and relationship skills with a proven ability to influence effectively at all organisational levels as well as across a range of stakeholders 

• Outstanding written and verbal communication skills, with the ability to present complex information for a wide range of audiences 

• Minimum 5 years’ experience in leading and coaching operational teams 

• Strong planning and organisational skills 

• Experience managing Health and Safety in a supervisory capacity 

About us 

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision. 

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy. 

E mahi ana mātou mō Aotearoa. We are working for New Zealand. 

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life. 

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act. 

Apply today 

It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy. 

If this role sounds like you, we’d love to hear from you. Click the "Apply" button now. 

Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role. 

Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert. 

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