Check-in Change Specialist – 18-months contract

What you will be doing

The Check-in Change Specialist will oversee the planning, implementation, and stabilisation of operational changes across our check-in product at Auckland Airport.

We are looking for a dedicated Project Manager to provide robust project management skills, ideally with a background in airport, airline or front of house ground handler operations.

Your key responsibilities are:

• Lead the planning, project management and execution of operational change impacted by increased automation and expanded/alternative check-in offerings
• Ensure robust ORAT methodology is applied to all check-in changes and coordinate all operational readiness activities
• Develop and manage project timelines, budgets, and resources
• Engage positively and constructively with all internal and external stakeholders
• Ensure a level of hyper care is applied to any new check-in operations following implementation, ensuring the new operations are stabilised and in a position for handover to the terminal ‘day of ops’ team
• Role model Auckland Airport’s commitment to “People First” Health, Safety & Wellbeing approach

What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our AKL values All In | Tātou tatou – How we feel, Know How | Kōkiri Tahi – How we think and Let’s Go | Karawhiua – How we act.

To ensure your success in this role, you will need:

• Bachelor’s degree in a relevant business / aviation discipline or similar
• Qualification in Project Management
• Experience managing complex operational changes across a broad eco-system
• 5-10 years’ project management experience in an operational or built environment
• Aviation Industry Experience in the fields of airport, airlines or ground handler operations is preferred
• Proven experience in risk management practices and facilitating workshops
• Excellent stakeholder management skills

About us

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

E mahi ana mātou mō Aotearoa. We are working for New Zealand

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

Apply today

It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

If this role sounds like you, we’d love to hear from you. Click the "Apply" button now.

Attention Recruitment Agencies: Auckland Airport has a Direct Sourcing model and at this point in time we will not require any recruitment agency support for this role.

Please note that applications will be reviewed continuously throughout the recruitment period, and appointments may be made before the official closing date of the advert.

#WeAreAucklandAirport

#aviationcareers

#MakingJourneysBetter